FAQ

This website is operated by ReupMTL. Throughout the site, the terms “we”, “us” and “our” refer to ReupMTL. ReupMTL offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

  

SHIPPING   

We do not have control over customs and duties, therefore we aren't responsible for any delays or additional fees that may occur. Tracking information will be made available to you as soon as it is made available to us

(Does not include weekends/public holidays):

Canada ~ 2 to 7 business days (tracking system available)

Rest of the world ~ 7 to 15 business days (tracking system available varies) Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package or the order will be refunded.

 

RECEIPTS

A receipt will automatically be sent after an order is placed. If you lost your receipt, contact us and we’ll sent it again.

 

REFUNDS 

All sales are final. We don’t accept returns and we don’t do refunds.

If we sent you the wrong item(s) or if the product(s) you received doesn’t match the description, contact us via email within 7 days of receiving your order.

 

ITEMS CONDITIONS

Wrap up your shopping experience with a friendly heads-up: "This item is pre-owned, and there might be minor flaws and defects. We've detailed everything for your peace of mind. It's all about transparency and trust – ensuring a happy, hassle-free shopping journey for you and us.